Sieve & Stone - Terms & Conditions.
All cakes and other orders by Sieve & Stone are subject to the following terms, by paying and ordering on the “Website Shop” you agree to all terms and conditions listed below.
Date Changing:
The amount can be moved to another date, shall there be no changes or alterations to the final cake design. Shall you move the date, this needs to take place 8 weeks prior to your event change, in order to receive a date change. If you do not meet this requirement of 8 weeks notice, the deposit of $100 for a new date is required. This includes all re-scheduling and cancellations needing to take place 8 weeks prior to any event. This is for reasons of loss of income due to limited orders allocated per date. Rescheduling is also subject to availability, this can only take place, if that date is available. Should the reschedule date not be available, Sieve & Stone reserves the right to refuse the reschedule, meaning full balance is still due.
Covid-19 Clause;
All the terms and conditions apply apart from one condition. Shall the government close weddings, and lockdown takes place. Sieve & Stone is happy to amend the date, in a one time, one date change, free of charge, shall we have not started baking the cake already. If the cake has already been started to be baked, (which is generally within 72 hours of delivery.The cake will be delivered to the customer and full balance is still due, (as is - or finished - discussed case by case). Any changes to the design or wedding cake location, timings etc, apart from a date change - the customer will incur an additional admin/processing/bookkeeping fee of $50.
Changes & Alterations;
Excessive alterations to your order, change of mind and invoice alterations will require an extra charge of $50, for additional admin, book keeping and processing.Last minute changes to your invoice and design will also incur an admin fee of $50 if altered 4 weeks prior to your event.
Allergies:
Unfortunately Sieve & Stone’s kitchen is not 100% allergy free, please advise us upon request and allergies can also be catered for. Sieve & Stone products contain all allergens including, dairy, wheat, nuts, soy, gluten, eggs and many more. You agree to notify your guests, venue and another other suppliers of this risk. Sieve & Stone is not held responsible for any allergic reactions as all allergies are discussed with the client prior. Please note any allergies that you or your guests may have. As it is possible to “may contain”, as some items come from factories.
Delivery;
Is offered as an addition to every order. Sieve & Stone takes every precaution necessary to ensure that the cake and desserts are delivered on time and in perfect condition. Sieve & Stone will do its best to make sure we take the safest route and there is no damage to your desserts or cake. If the desserts or Cake is collected, that is your responsibility once it has left our kitchen.
Product/Storage:
Sieve & Stone always serves the highest of quality product. All cakes and desserts are best eaten the day of the event. We do not use any preservatives or additives in our foods, and only the highest quality of ingredients. Some are best kept in the fridge, please do so if requested and bring out for display 1-2 hours prior to event. Sieve & Stone suggests all foods to need be eaten the day of the event, unless otherwise discussed by Sieve & Stone, of its use-by date. We recommend not keeping any of the cakes and desserts that sit out on display for a period of time. As environmental issues are uncontrollable. **Please discuss with Sieve & Stone, should you like to keep the leftovers, Sieve & Stone can advise the appropriate method.
Venue:
Sieve & stone is not held liable once the cake has been delivered. Sieve & Stone will set it up in the agreed cake location unless it is unsuitable for reasons such as hot weather, direct sunlight, flies, early delivery etc. In which case it will left it in an area at the venue agreed on at the time with staff. Sieve & Stone will not be held responsible for any damage to the cake, cupcakes or desserts that may occur after we have left it at the venue. This then becomes a venue issue.
Cake Flowers:
If your cake requires fresh flowers, Sieve & Stone can supply, or your florist can supply. While certain floral arrangement ideas can be given as inspiration. Sieve & Stone can also provide flowers, as best as possible with inspiration provided. We can not guarantee specific flowers 100% of the time, as they are a seasonal natural product, which some do come from international countries. As Covid19 is also hindering specific requests with international flowers and quarantine requirements. Application of the flowers to the cake, every single flower is tapped and wired with food hygiene floral tape and wired and placed into the cake. It is put there so it holds the flowers from moving and slipping in the buttercream/finish and also makes them food safe to be able to touch the cake. As you can not just place the standard flowers in to the cake, as pesticides and flowers can be poisonous, toxic and it isn't food safe or hygienic to do so with out either of these. It is your responsibility to let the venue/caterer know to remove the flowers/wire/tape with precautions to make sure all is clear.
Collection:
Once the cake is collected from Sieve & Stone, we are no longer held liable for any damage caused by the travel or storage of the cake or desserts. It is your responsibility to drive with precaution. As they have fresh flowers and decorations, some are best kept in the fridge, please do so if requested and bring out to for display 1-2 hours prior to event.
Inspiration;
We will make every effort to follow your guide and inspiration with cake requirements. Although every attempt will be made to meet the inspiration/design brief, there may be circumstances in which Sieve & Stone needs to alter the design to achieve the overall desired effect. This may be due to circumstances outside of Sieve & Stone control including factors such as high humidity, availability of flowers, also mentioned above. Major changes will be discussed with customer. Any major changes will be directed to the client for approval.
Social Media;
Sieve & Stone reserves the right to take photos of the cake/desserts and use in social media, website and print advertising and website advertising. Shall we use your professional photographers photo’s, we will seek your permission.
Refunds;
Refunds will only be paid in instances where significant outcome has occurred. This meaning, no refund will be offered for “change of mind” prior to cake baking. Shall a serious reason be to offer a refund, Sieve & Stone reserves the right to charge back the credit card payment fee to the customer, prior to cake baking.
No refund will occur on any cake without photographic evidence and a sample of cake, which will need to be returned to Sieve & Stone within 24 hours of the event date. So Sieve & Stone can rectify the issue.